Spot checks and face checks for staff on duty
BOC's spot checks let a manager ask chosen team members to show, within a set time, that they are at the branch, from the Spot checks tab in HR on the web or from HR in the BOC app. You see who is On duty, Off duty, or On leave before you send, pick Floor check, Opening check, Closing check, or your own reason, and give 15, 30, or 60 minutes or an exact end time. Each person answers with a face check, a selfie and their location from My HR, and the Checks list shows Waiting, Passed, Failed, or Expired with the notice status.
What it does
Open HR and choose Spot checks. The page lists everyone in the branch with their status at that moment, in the branch's time: On duty, Off duty, or On leave, taken from the Duty roster, including night shifts, and from approved leave. People on duty are already ticked, and Select all on duty ticks them again in one tap. A check goes to up to 30 people at a time, all on duty: if you tick someone who is off duty, BOC answers This person is off duty. Choose someone who is on duty.
Set the deadline under Ends at with 15 min, 30 min, or 60 min, or pick an exact date and time. Choose a reason, Floor check, Opening check, or Closing check, or write your own of up to 180 characters, then press Request a check. Each person receives a notice on the phone that opens My HR. When someone already has an open check, BOC sends the notice again for that same check, so each person answers one check at a time. A spot check is a presence check, and it creates no deduction.
Managers can also send checks away from the desk. In the BOC app, HR has Spot checks: pick the person, tap 15, 30, or 60 min or choose a date and time, add a reason, press Request spot check, and read that person's Verification history on the same screen.
Face check and video for HR
A face check is how a team member shows they are really at the branch. When a check arrives, they open My HR, in the BOC app or on the web from their phone, and tap Respond to check. The front camera opens for a picture of their face, and BOC sends it with the phone's location, then compares that location with the branch geofence and the accuracy you set on Pay rules before the deadline. A good answer shows Check received.
Each check takes one answer. An answer from outside the circle shows You are outside the branch geofence. and the check becomes Failed, and a late answer finds The verification challenge expired. The selfie taken for a spot check is used for that check and then deleted, while the result stays in the Checks list and on the employee's HR file. Staff answer once Clock in and clock out is on in Business Setup and the branch has its geofence saved.
My HR also has Video for HR. A team member records a short video of themselves with the phone camera, or chooses one from the phone, an MP4 of up to 20 MB, and sends it to HR. The video is stored privately in that person's HR file, for them and the managers who handle HR requests.
Following each check
The Checks list shows the branch's latest 50 checks, each with the employee's name, a status of Waiting, Passed, Failed, or Expired, the Ends at time, and the Notice status, such as Sent, Delivered, Not delivered, or Not sent, so you know whether the phone notice went out.
On the employee's HR file, the Verification section keeps the history of their checks with the dates. The Spot checks tab, sending a check, and the Verification section all follow the Face Verification permission, so you decide which managers use them. The Owner role has it.
Spot checks fit with the rest of HR. The roster says who should be at work, GPS attendance records when they arrived and left, and a spot check confirms they are still at the branch in the middle of a shift.
How it works in BOC
- Open Spot checks. In HR on the web, or HR in the BOC app, open Spot checks to see who is on duty, off duty, or on leave right now.
- Choose the people. Keep the ticked on-duty staff, untick anyone you want to leave out, or use Select all on duty, up to 30 people.
- Set the deadline. Tap 15 min, 30 min, or 60 min, or pick a date and time under Ends at.
- Give a reason. Choose Floor check, Opening check, or Closing check, or type your own, then press Request a check.
- Staff answer with a face check. In My HR they tap Respond to check, take a selfie, and share their location before the deadline.
- Read the result. The Checks list shows Waiting, Passed, Failed, or Expired, the end time, and the notice status, and the Verification section keeps each person's history.
Who it is for
Clinics Clinics run an opening check to confirm the morning team is in before the first patients arrive.
Dental clinics Dental clinics send a floor check during long sessions to confirm the assistants are at the branch.
Dermatology and laser Laser clinics confirm the device operators are on site before a block of sessions.
Beauty salons Salons with several branches check who is on the floor at each one.
Spas Spas send a closing check to the evening team at the end of the day.
Sports clubs Sports clubs confirm coaches are on site during long opening hours.
What your team gains
- See On duty, Off duty, and On leave before you send.
- Select all on duty in one tap, up to 30 people per check.
- Deadlines of 15, 30, or 60 minutes, or an exact time.
- Floor, opening, and closing check reasons, or your own.
- A face check: a front-camera selfie sent with the location and compared with the branch geofence.
- Waiting, Passed, Failed, or Expired for every check, with the notice status.
- Send checks from the web or the BOC app, and the spot-check selfie is deleted after the check.
Questions
Does BOC have a face check for staff?
Yes. When a spot check arrives, the team member answers from My HR with a picture of their face from the front camera, sent with their location and compared with the branch geofence. They can also record a short video of themselves and send it to HR with Video for HR.
What is a staff spot check in BOC?
A request sent to chosen staff on duty to confirm they are at the branch within a time limit. They answer from My HR on their phone with a selfie and their location, and the Checks list shows the result.
Who can receive a spot check?
People on duty at that moment, up to 30 per check. The page shows Off duty and On leave staff before you send, so you choose from the people who are working.
How long does an employee have to answer?
You choose 15, 30, or 60 minutes, or set an exact date and time under Ends at. After that the check shows as Expired.
What happens if the answer comes from outside the branch?
BOC shows You are outside the branch geofence. and the check becomes Failed, because each check takes one answer. You can send a new check whenever you need one.
Can I send a spot check from my phone?
Yes. HR in the BOC app has Spot checks, where you pick the person, the deadline, and a reason and press Request spot check. The same screen shows that person's Verification history.
Does a spot check affect pay?
A spot check is a presence check only and creates no deduction. Lateness and deductions come from the shift and the pay rules, and they are handled on the payroll screens.
Is the selfie from a spot check kept?
The selfie is used to answer the check and then deleted. The result of the check stays in the Checks list and in the Verification section of the employee's HR file.