Paused appointments with their cost and quick rebooking
BOC's Paused Appointments list holds every visit that was put on hold, with the money it represents, so each missed booking stays in sight until it is rebooked, on the web and in the BOC app. Each card shows the client, service, date, room, staff member, and cost, with View, Postpone, and WhatsApp buttons. Reception filters the list, moves the visit to a free time, and lets the client know in one chat.
What it does
Pause a visit from its drawer, or close a past day with Pause Today, and the visit moves to Paused. It stays on the calendar in a faded grey, its time opens for other bookings, and it joins the Paused Appointments list in the menu. At the top of the list, Paused cost adds up the price of every paused visit and counts them, for example 1,284.75 USD across 20 visits, using the price after discount once a discount is approved. The most recently updated visits come first, and depending on the role, a practitioner sees only their own paused visits.
Each paused visit is a card in its service or resource color: the client's name, a Paused badge, the service, the original date and time, the resource, the staff member, and the cost. Three buttons sit at the bottom. View opens the full appointment drawer. Postpone picks a new date and time. WhatsApp opens a chat with the client, with the country code added and a message ready to send.
Press Filter to narrow the list by Service, Resource, Staff, Gender, and an Appointment from and Appointment to date. Leave the dates empty to list every visit that is paused right now. The paused cost at the top follows the filter, so you can see what one doctor or one laser has waiting. The BOC app for iPhone and Android has the same list in its menu, with the paused cost, the filters, and the Postpone and WhatsApp buttons.
Rebooking with Postpone
Postpone opens the Postpone Appointment window with the same rule chips as a new booking, such as 60 min, Max 1, Everyone, All days, and 07:00–22:00, then the days and the Morning and Afternoon start times. Times already taken are crossed out. Choose a time later than the original one and press Confirm Appointment.
BOC keeps the original visit as Postponed, so the history shows what happened, and creates a new Available visit at the new time with the same service, room, staff member, and price. For a visit from a package, BOC first explains that the session is counted later, when the visit is done.
A paused visit can also go straight back to Available from its drawer by pressing Paused again. To complete it, postpone it first and finish the new visit; that way the record shows the day the client really came.
Pause Today and the ready WhatsApp message
When the calendar is on a day that has passed, staff whose role has Pause All Appointments see a red Pause Today button. It moves every visit from that day still marked Available, and still unpaid, to Paused for the branch, in one step. Visits marked done and visits with a payment stay as they are.
The WhatsApp button on a card opens the client's chat with this text already typed: “Hello [name], your appointment on [date] for [service] has been paused. Please contact us to reschedule.” The receptionist reads it, adds a word or rewrites it in the client's language, and sends it from the clinic's WhatsApp. The same message is ready at the moment of pausing: when a visit is set to Paused in the appointment drawer, Notify Customer on WhatsApp opens the chat right away.
Roles decide who does what. View pause, Pause, Postpone, and Pause All Appointments are separate permissions in Team Management, so reception can rebook while only managers close a day. Pausing a visit after its day has closed needs Pause past appointments.
How it works in BOC
- Pause the visit. In the appointment drawer, press Paused and confirm, or use Pause Today on a past day.
- Open Paused Appointments. Choose Paused Appointments in the menu to see every paused visit and the paused cost.
- Filter the list. Press Filter and choose a service, resource, staff member, gender, or date range.
- Message the client. Press WhatsApp on the card to open the chat with the ready message, then send it.
- Postpone to a new time. Press Postpone, pick a free day and time, and press Confirm Appointment.
- Check the calendar. The new visit appears on the calendar in color, and the original stays on record as Postponed.
Who it is for
Clinics Missed consultations collect on one list, and reception rebooks them from a single screen.
Dental clinics Filter by Dental Chair 1 or by dentist to see which treatments are waiting for a new date.
Dermatology and laser Filter by machine to see the laser sessions waiting to be rebooked and what they are worth.
Beauty salons Every missed appointment stays on a card with its price, ready for a quick WhatsApp to the client.
Spas Paused massages and facials keep their room and price until the guest picks a new time.
Physiotherapy A missed session in a series stays on the list until it is postponed to a new date.
Private coaches A missed training session waits on the paused list until the coach postpones it to a new time.
What your team gains
- One list of every paused visit, with the total paused cost.
- Filters by service, resource, staff, gender, and date.
- Postpone books a new time and keeps the old visit on record.
- WhatsApp opens the client's chat with a ready message.
- Pause Today moves a past day's missed visits in one step.
- Paused visits free their time on the calendar for new bookings.
Questions
What is a paused appointment in BOC?
A paused appointment is a booked visit put on hold. It stays on the calendar in grey, its time opens for other clients, and it waits on the Paused Appointments list with its cost until someone postpones it to a new time.
How do I reschedule a paused appointment?
Press Postpone on its card, pick a new date and time, and press Confirm Appointment. BOC books the new visit and keeps the old one as Postponed.
Does pausing a visit free the time slot?
Yes. Only Available visits hold a time, so a paused visit leaves its slot open for a new booking while it stays visible in grey.
Can I pause all appointments of a day at once?
Yes, for a day that has passed. Open that day on the calendar and press Pause Today; every visit still Available and unpaid moves to Paused for the branch.
Does BOC message the client about a paused visit?
BOC writes the message and your team sends it. The WhatsApp button opens the client's chat with a ready text that names the date and the service.
What does the paused cost show?
It adds up the price of every paused visit in the list and counts them. When you filter by staff, service, or resource, the total follows the filter.
Can I manage paused appointments from the BOC app?
Yes. Paused Appointments sits in the menu of the BOC app for iPhone and Android, with the paused cost, the same filters, and Postpone and WhatsApp on every card.